The Process
The WhyData approach balances the existing trove of big data business information with the richness of human performance data captured in our patented dynamic polling engine. CONTACT US TODAY...
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Your success is knowing WHY your customers and associates do what they do!
MEASURE, ANALYZE and ACT on your customer service experience with Ability Service Delivery Analytics. CONTACT US NOW!
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With all of the choices customers have, companies have to differentiate with a great service delivery experience.
Do you know WHY your customers are satisfied or unsatisfied with your service? Ability Service Delivery Analytics can answer that.
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Employees are your greatest asset. Measuring and quantifying their productivity is key to customer retention, loyalty and profitability.
Do you know WHY they stay or leave? Ability Service Delivery Analytics can tell you!
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The profitability of your company is directly impacted by how your processes and policies are followed.
Do you know WHY some processes or policies are more effective than others? Ability Service Delivery Analytics can answer that.
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Our Ability Service Delivery Analytics software pinpoints, predicts and measures the profitability of your customer service experience!
Learn WHY to all of your Service Delivery questions. CONTACT US TODAY!
Insights
Combining and correlating human performance data with operational and financial data is a unique function that ‘shines a light’ on where business value is being created. Learn More...
Results
Uncover hidden relationships of service quality and their financial impacts, then prioritize the critical few metrics/actions that provide the highest business value and drive customer experience. Learn More...
Our Service Delivery Analytics uncovers opportunities in your business….
Ability 2.0 Service Delivery Analytics software integrates new insights and metrics around the ‘story’ of what is working well, what’s not working well, and of those two things, which ones truly matters.
Think of it as a distillation of people, processes, policies, procedures and technology that provide the backbone of any service delivery organization, and the top customer experience factors both your Associates and Customers hold your company accountable to.
Ability 2.0's analytic algorithms and pattern recognition software integrates new insights and metrics around the ‘story’ of what is working well, what’s not working well, and of those two things, which ones truly matters.
With that new insight and knowledge, executives and key decision makers can launch, adjust or discontinue service delivery initiatives that are meant to improve the overall customer experience.
Insights are only truly useful when they provide deep business value, and translate into actionable levers for business leaders and management.
Our advanced Ability 2.0 Service Delivery Analytic software uses your business data combined with the Voice (Perceptions) of the Customer and/or Associate to generate new insights previously not discernible or measurable within the business.
These perceptions provide valuable insight to the Expected versus Actual experience the customer has with your product or service, brand and overall company; leading to either strong or poor customer loyalty and retention.
Ability 2.0 analyzes 5 key service delivery measurements: Responsiveness, Reliability, Quality, Understanding and Expertise; critical factors toward an optimal customer experience. It then monitors their ongoing performance and service objectives for corrective actions or enhancements.
Because Ability 2.0 Service Delivery Analytics Software provides on-going monitoring of those actions, you can assess if they are on track daily versus waiting weekly or monthly. This results in potential cost savings and improved margins.
